Passion Care Staffing Northampton

Passion Care Staffing Northampton is a domiciliary care agency. It provides personal care to 12 people living in their own homes.

People’s experience of using this service:

Medication administration records (MAR) were not always being used. We found that topical medicines were being applied to a person without appropriate recording systems being used.

Care was not always personalised. People told us that staff were frequently late in arriving to provide care. People said that staff did not always stay for the amount of time they should.

The provider had looked in to an electronic call monitoring system to monitor staff call times, but this had not been fully implemented at the time of inspection.

Audits did not always identify faults, such as MAR not being in place. Management staff were not always aware of staff being late to care calls as no system was in place to effectively monitor this.

People and relatives we spoke with told us they felt safe care was delivered by staff. Staff had a good understanding of safeguarding procedures and how to report abuse.

Risk assessments were in place to manage risks within people’s lives. These assessments were reviewed and kept up to date.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out and staff were trained to support people effectively.

Staff were supervised and felt confident in their roles. When required, people were supported by staff to prepare food and had support with healthcare arrangements.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible.

People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.The service had a registered manager in place, and staff felt well supported by them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 3 June 2017)

Why we inspected:

This was a planned comprehensive inspection

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff that were kind and caring and who would do that little extra to provide the care and support people wanted to enable them to stay in their own homes.

Staff had the skills and knowledge to provide the care and support people needed. They

understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home.

People and their families had been involved in developing their individual care plans and staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.

People felt respected and cared for in a dignified manner. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

The registered manager was approachable and continually monitored the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.