We carried out a review of the data available to us about Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Head Office, you can give feedback on this service.
Head Office had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We heard positive views about the service such as, “We have no concerns regarding Gemini Assisted Living - only praise” and “My son has settled well into Gemini Assisted Living which shows how much support he has received through his transition.”
People were enabled to live safely; risks to their safety were identified, assessed and appropriate action taken. People's medicines were safely managed. There was a strong emphasis on promoting healthy eating and people’s general wellbeing. The provider had identified, and was putting in place, improvements to staff recruitment procedures.
People's individual needs were known to staff who had achieved positive relationships with them. People were treated with kindness, their privacy and dignity was respected and they were supported to maintain their independence and engage in activities. People and their representatives were involved in the planning and review of the support they received.
People were supported by staff who had training and support to maintain their skills and knowledge to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Quality assurance systems were used to improve the service and these included seeking the views of people using the service, their representatives and staff.