We carried out a review of the data available to us about Laurel Lodge Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Laurel Lodge Care Home, you can give feedback on this service.
Laurel Lodge is a residential care home providing accommodation and personal care to older adults. The service can support up to 32 people. Accommodation is provided over two floors with the communal facilities including a dining room and lounge areas, found on the ground floor. At the time of our inspection visit, 26 people lived at Laurel Lodge.
People’s experience of using this service and what we found
People told us they were happy with the care provided at Laurel Lodge. They said the staff were kind and caring and that they were treated with respect. Our observations on the day of our inspection visit confirmed this. There were enough staff working on each shift to keep people safe and people said the care received met their individual needs and preferences.
People received their medicines when they needed them. Staff acted to reduce risks to people’s safety as much as possible, whilst respecting people’s choice to take risks if they could make this decision themselves. People were respected as individuals and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests where necessary.
People were involved as partners in their care and their consent to their care had been obtained in line with relevant legislation. They were consulted about the running of the service and their opinions were highly valued and acted upon to improve the quality of care they received.
Staff had received enough training and supervision to be competent in their roles. They provided people with safe care. They were encouraged to complete further training to enhance their knowledge within health and social care.
People told us they enjoyed the food and drink that was on offer and that they received enough to meet their needs. They were supported with their health and the service worked well with other services, professionals and the community to enhance people’s wellbeing.
There was a varied programme of activities that people could participate in if they wished. The culture of the home was open, and the management team and staff did everything possible to make people feel appreciated, valued and comfortable.
Good leadership was in place. They ensured staff felt valued and supported and that the care people received was of good quality. They monitored the quality of care provided and had learnt lessons when things had gone wrong to continually improve the care people received.
Rating at last inspection (and update)
The last rating for this service was Good (published February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Laurel Lodge Care Home provides accommodation and personal care for up to 27 older people. There were 19 people living in the home on the day of our inspection.
This inspection took place on 25 and 26 January 2017 and was unannounced.
A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Appropriate systems were in place to guide staff in how to minimise the risk of people experiencing abuse. Staff knew what action to take to ensure people were protected if they suspected they were at risk of harm. The provider encouraged them to raise and report any concerns they had about people so they could be addressed. People received their medicines when they needed them.
The home had sufficient staff to meet the needs and preferences of the people living there. Staff were recruited only after completing the necessary checks to make sure they were suitable to work at the home.
Staff knew about and were following the guidance in people's risk assessments and care plans and the risk of unsafe care was reduced. People's records were up to date and indicated that care was being provided as detailed in people's assessments.
Staff had received enough training and supervision to enable them to provide people with the care they required in a safe manner.
The registered manager and the staff team were aware of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were asked to give consent to care, support and treatment. Where people lacked the capacity to do this, staff worked within best interest decision making procedures.
People’s health, care and nutritional needs were effectively met. People were provided with a varied diet and staff were aware of people’s individual dietary needs. The home worked with external professionals to support and maintain people’s health.
People’s privacy and dignity was respected by staff. People, their families and staff were all complimentary about the home. Staff were enthusiastic about working with the people who lived at the home and developed positive relationships with them.
People received the care and support they needed and were encouraged to express their views and opinions about how they wanted to be looked after. People and their relatives were listened to if they were unhappy or had comments to make. Actions were taken where appropriate in order to improve the quality of care provided.