The Care Quality Commission
  • Dentist
  • Dentist

Archived: Ravat and Ray Dental Care (Bradford)

1 Bateman Street, Manningham, Bradford, West Yorkshire, BD8 7DH

Provided and run by:
Brackley House & Rumworth Dental Partnership

Important: The provider of this service changed. See new profile

All Inspections

7 August 2013

During a routine inspection

We spoke with three people who visited the practice for treatment on the day of our inspection. They all said their treatment options and costs were explained so they could make informed decisions. One person said 'the dentist is really good at explaining things to me, they take time to explain things like what abbreviations mean and what my treatment options are'. Another person said 'staff always take time to explain things in a way so that I understand'.

People told us they were happy with the treatment they received. One person explained 'I get really scared before my appointment, but the dentist always calms me down, they are really good and take their time with me'. Another person said 'the dentist is brilliant with my children and knows exactly how to put them at ease'.

People said they thought the surgery was clean and hygienic. Most people told us they found staff, friendly, respectful and polite. Most people told us they had never had to complain about the treatment or service they had received at the practice. However, they said if they had a concern they felt able to raise this with staff.

We found people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard and there was an effective complaints system available.