Wyngate Residential Care Home

Updated 9 February 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors, one who visited the site and a second inspector working off site who contacted staff and relatives by telephone on the day of the visit.

Service and service type

Wyngate Residential Care home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

The inspection was announced on the day of the visit prior to the inspector travelling to the service.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We received feedback from the local authority team who work with the service.

During the inspection

We spoke briefly with three people, a member of care staff, two housekeepers, the cook and the registered manager. We spoke by telephone with the relatives of three people who used the service about their experience of the care provided. We undertook further telephone calls with four members of staff including a senior care worker and a care worker, a member of the housekeeping team and the cook. We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and a variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We looked at training data, staff rosters and policies.

Updated 9 February 2021

Wyngate Residential Care Home is a care home which can provide personal and nursing care for up to 26 older people, some of whom may live with dementia or physical illness. At the time of the inspection 22 people were living in the home.

People’s experience of using the service and what we found

People were supported by sufficient numbers of staff who understood their role in safeguarding them from potential abuse. The risks to people’s safety were assessed and measures in place to support people and reduce these risks.

People’s medicines were safely managed and staff undertook good practices in infection prevention and control.

Staff were responsive to people and their relatives and the registered manager had a quality monitoring process in place to review the quality of care people received. The staff at the service worked with external health professionals effectively.

Further information is in the detailed findings below

Rating at last inspection

The last rating for this service was good (published 13 March 2019).

Why we inspected

We undertook this focused inspection to follow up on specific concerns which we had received about the service. The concerns related to infection prevention practices, staffing levels and neglect of service users. A decision was made for us to carry out a focused inspection looking at Safe and Well Led.

We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from these concerns. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.