Warmley Court

Updated 29 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 June 2018 and was unannounced. One inspector carried out the inspection.

Before the inspection, we looked at all the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law.

We read the Provider Information Record (PIR) and previous inspection reports before our visit The PIR was information about how the service is run, given to us by the provider. This enabled us to ensure we looked closely at any potential areas of concern. The PIR was detailed and gave us information about how the service ensured it was safe, effective, caring, responsive and well led.

We met three people who were living in the home. The staff we spoke with included the registered manager, a senior support worker and two support staff. We saw how staff engaged with people they supported.

We viewed one person’s medicine risk assessment records, as well as five people’s medicine records and risk assessments. We checked staff training and employment information, and staff duty rosters. We also viewed a number of other records relating to the way the home was managed. These included a range of quality audits.

Updated 29 June 2018

We undertook an unannounced focused inspection of Warmley Court on 19 June 2018. This inspection was carried out to check that improvements to meet legal requirements planned by the provider after our comprehensive inspection on11 October 2017 had been made.

One inspector inspected the service against two of the five questions we ask about services. These were; is the service safe? and is it well led? This was because the service was not meeting a legal requirement at our last inspection. Specifically the provider’s system of quality auditing was not effective. It had not identified a medicines recording shortfall that could have put a person at risk.

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Warmly Court is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Warmly Court care home accommodates 10 people with an acquired brain injury in one adapted building.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

There was a registered manager for the service A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us staff were caring towards them. We also saw that the staff we met were kind caring and respectful towards everyone who lived at the home. This conveyed that people felt safe at the home and with the staff who supported them. People were protected from abuse and the risks from avoidable harm. This was because staff were properly trained and knew how to keep people safe.

The provider’s system for the management of people’s medicines ensured they were looked after properly. Where people wanted to they were supported to be responsible for their own medicines.

There was a quality system in place to properly monitor and check the quality of the service. Audits demonstrated that regular quality checks were completed in relation to the safety and quality of the service. Audits identified medicines recording shortfalls and these were promptly addressed.

The quality checking system in place for auditing and monitoring quality and safety was now being used much more effectively. Failing and shortfalls in the service in relation to medicines, and other areas were swiftly picked up and addressed.