Bascombe Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager had good oversight of all aspects of the running of the service. They also sought the views and experiences of people, families and external health and social care professionals. All feedback we received was very positive about the quality of the service provided at Bascombe court.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

People, their relatives and external health and social care professionals were asked for their views and experiences of the care and support provided at Bascombe Court. Staff were able to share their views and any training requirements at team meetings and supervision. Staff comments included, “I am happy and comfy in my work place,” and “I am really happy to work here. It has helped me to build an open, value orientated and feedback culture.” Relatives complimented the service on the quality of the care and support provided. Comments included, “I just wanted to say we could not have asked for a better place for (Person’s name) to spend his last weeks. They received brilliant care” and “The minute we walking in to Bascombe Court it felt ‘right’. Everything relating to the transfer of (Person’s name) from hospital was dealt with efficiently and sensitively.” External healthcare professionals comments included, “The registered manager is friendly, an excellent communicator who knows and understands the residents under her care,” “The managers attention to detail and patient care is one of the best and would highly recommend Bascombe Court” and “The manager has always been very efficient, compassionate and honest.”

There were good systems and processes in place to monitor the quality of the service provided. There was a service development plan in place to further improve the service. There was a programme of audits which the registered manager and team carried out. Supervision and training records showed staff had been regularly supported by the registered manager. All incidents and accidents were reported, recorded and analysed to help reduce reoccurrence. Staff and people who lived at the service were invited to attend regular meetings to discuss any issues or concerns they may have and to share information.

The service had a good joint working relationship with the local GP and community nursing teams. There were no comments from people or their relatives about their experience of staff working with partnerships and communities on their behalf.

Conversations with the registered manager demonstrated that staff worked well with a range of health professionals. Staff told us they contacted people’s GP’s, community nurses and pharmacy when needed and followed advice given.

We requested feedback from 12 health and social care professionals involved with the service. We received 7 responses. Responses from professionals were very positive stating that the registered manager was efficient, knowledgeable and knew people well. A social care professional reported that they always found Bascombe Court staff to be very responsive to people's changing needs. They also reported that the team worked really closely with them around ensuring that they had all the information they required to make an informed choice about whether they could meet a person's needs. Comments included, “I have found them to be friendly, trustworthy and cooperative with all aspects of care. The registered manager is very good at communicating any issues that arise and has been pro-active at ensuring all documentation is up to date” and “They are quick to refer to our service when they require our support, and follow the recommendations that we make to them after we have assessed the situation. They appear to have a caring disposition towards those under their care and will demonstrate a kind, compassionate approach to people especially when they appear distressed and confused.”

The service had weekly contact with GP’s and healthcare practitioners and had access to them by phone and email when needed. The registered manager was part of a provider engagement network and had a good working relationship with the local authority. The service had sought training from local health professionals, for example, community nurses have delivered diabetes training.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.