1 Homecare

Updated 17 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 06 September 2017. This was the first time the service had been inspected since it was registered on 05 August 2016. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection team consisted of one inspector and one expert by experience. An expert by experience is someone who has personal experience of using or caring for someone who uses a similar service.

Before the inspection, we looked at all of the information that we held about the service including any notifications received by us. A notification is information about important events, which the provider is required to send to us by law.

During the inspection we spoke with the registered manager and the director. We also spoke with three relatives of people who used the service on the telephone, and sought their views on their experience of the service, and the care delivered to their relative. We reviewed four people’s care files, four staff recruitment and support files, training records and quality assurance information.

Updated 17 October 2017

1 Home Care Services provides a variety of care and support to a small group people both inside and outside of their own homes. This includes supporting people with personal care needs, shopping, cooking, and companionship.

This inspection took place on 06 September 2017. This was the first time the service had been inspected since it was registered on 05 August 2016. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had appropriate systems in place to protect people from harm and uphold their rights. Staff had the knowledge and understanding to provide effective and safe care for people. People’s medicines were given to them safely and in a timely way and risks to people’s health and wellbeing were appropriately assessed, managed and reviewed.

There were sufficient numbers of staff available to meet people’s needs. A recruitment process was in place to protect people and staff had been employed safely with the right skills and knowledge to provide care and support to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and respect by staff and their dignity was maintained. Staff understood people’s needs and provided care and support accordingly. Caring relationships had been developed and people were fully involved in their care arrangements.

Quality assurance arrangements were in place to monitor the quality of the service for people and staff. There was a system for responding to complaints and concerns. The visible leadership of the service showed that person centred care was being delivered to people who used the service by the whole staff team.