Oakdale

Updated 10 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 February 2021 and was announced.

Updated 10 March 2021

Oakdale is a residential care home providing accommodation and personal care for up to 27 people aged 65 and over. At the time of the inspection 26 people were living in the service, this included people living with dementia.

People’s experience of using this service and what we found

People’s care was exceptionally person centred. The service worked innovatively with people, relatives and other professionals to adapt their support to meet people’s individual needs.

The service was highly responsive to people’s changing needs. We saw a number of examples where the service had worked promptly to support people in difficult situations, enabling them to achieve positive outcomes. Relatives and professionals spoke passionately about the impact the service had on people’s lives.

People were encouraged to take part in activities that were personalised and meaningful to them and people and relatives were fully involved in making decisions about care.

The service worked closely with people and their families to develop end of life care which met people’s individual preferences and ensured they were comfortable and well cared for.

People, relatives and professionals spoke highly of the staff, the registered manager and the positive and welcoming culture of the service.

Systems were in place to safeguard people and risks were assessed and monitored to enable people to do things safely whilst promoting their independence. People were supported to access a range of different health services

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were well trained and knowledgeable and supported people with dignity, respect and kindness.

Medicines were managed safely and there were enough staff available to meet people’s needs.

The registered manager had good oversight of the service and was passionate about ensuring the service delivered a high standard of care. Staff felt very supported in their roles and were encouraged to learn and develop new skills.

People knew how to raise concerns and told us they felt comfortable talking to the registered manager and staff team. The registered manager sought regular feedback from people, relatives, staff and professionals about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 04 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.