7 March 2013
During a routine inspection
We spoke with six people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "I'm really pleased with this practice." Another said, 'Dr Brotherton is very approachable. He is always very good.'
People we spoke with told us that everything was always explained to them. One person said, "He always clearly explains everything to me."
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.