We carried out a review of the data available to us about Sincerity Health Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sincerity Health Care Ltd, you can give feedback on this service.
Sincerity Healthcare Ltd is a care agency providing personal and nursing care to 16 people at the time of the inspection.
People’s experience of using this service and what we found
People and relatives were happy with the care and support they received and spoke positively about staff and the registered manager. People's care and support needs were met by staff who knew them well and enjoyed working with them.
Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's needs. Staff received training to enable them to carry out their roles effectively. Staff were happy working for the service and felt supported by the registered manager and colleagues.
Care records contained extensive, clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive although sometimes care plans contained conflicting information when people's needs had changed. The registered manager assured us they would address this immediately. Information about people was written in a respectful and personalised way.
People and their relatives were involved in the planning and delivery of their care, and were asked for feedback which was acted upon when appropriate. Staff were encouraged to share their views.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff at the service worked with health and social care professionals to ensure good outcomes for people.
There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence. It wasn't always clear what action had been taken in relation to complaints. The registered manager assured us they would ensure comprehensive records were kept in relation to all complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 29 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
registered to provide personal care support to people living in their own homes. At the time of the inspection the service supported nine people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager had values and a clear vision that was person centred and focussed on enabling people to live at home. All staff demonstrated a commitment to providing a service for people that met their individual needs.
People using the service had positive relationships with staff. People were actively involved in decisions about their care and support needs. Staff provided people with information to enable them to make an informed decision and encouraged people to make their own choices.
People received safe care and support. Staff understood their role in safeguarding people and they knew how to report concerns. There were enough staff with the right skills and attitudes to meet people's needs.
Staff had a full understanding of people's support needs and had the skills and knowledge to meet them. Staff received updates to their training and had access to regular supervision and appraisal. Staff were clear about their roles and responsibilities in caring for people and received regular support from the registered manager.
Care records contained risk assessments and risk management plans to protect people from identified risks; the plans provided clear instructions for staff on how to minimise any risks. Staff were vigilant regarding people's changing health needs and sought guidance from relevant healthcare professionals.
Staff gained people's consent before providing personal care and understood their role in adhering to the Mental Capacity Act, 2005 (MCA).
Staff and people using the service were confident that if they had any concerns they would be listened to and addressed. There was a complaints policy and procedure in place to deal with complaints.
The registered manager monitored the quality and safety of the service and staff regularly monitored the support people received. People who used the service and staff were encouraged to provide feedback about the service and it was used to drive continuous improvement.