We carried out a review of the data available to us about Olive Leaf Health & Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Olive Leaf Health & Homecare Limited, you can give feedback on this service.
Olive Leaf Health & Homecare Limited is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection 43 were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and staff knew how to identify and report any concerns. The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out. Medicines were managed and administered safely. Staff had received medicines training and regular competency checks were in place.
Governance systems, such as audits and quality assurance monitoring, were robust and actively used to monitor and continuously improve the service. There was a person-centred and positive culture within the service. People received person-centred care from staff that were caring and professional. The registered manager looked at ways that they could continuously improve and develop the service.
Rating at last inspection
The last rating for this service was Good (published 10 August 2017). At this inspection the rating had remained Good.
Why we inspected
This inspection was carried out as the service had not been inspected since the 18 July 2017. We undertook this focused inspection to check the service was safe and well-led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Olive Leaf Health & Homecare Limited on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Olive Leaf Health and Home care Limited provides domiciliary care for people of all ages and abilities who live in their own home. Most people received personal care and support through several visits each day. On the day of our inspection visit the service was providing personal care and support to ten people. Other people the service supported only received domestic support.
This was the first inspection of the service since it was registered with us.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had a registered manager, who was also part owner of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe using the service and there were processes to in place to minimise risks to safety. These included procedures to manage identified risks with people’s care and for managing medicines safely. Staff understood how to protect people from abuse and keep people safe. The character and suitability of staff was checked during recruitment procedures. This was to make sure, as far as possible, they were safe to work with people who used the service.
There were enough staff to deliver the care and support people required. People told us staff were kind and knew how they liked to receive their care. Staff received an induction when they started working for the service and completed regular training to support them in meeting people’s needs effectively. People told us staff had the right skills to provide the care and support they required.
The registered manager understood the principles of the Mental Capacity Act (MCA), and staff respected people’s decisions and gained people’s consent before they provided personal care.
Care records were up to date and provided staff with accurate information on how they should support people, according to their preferences. Care reviews were undertaken each year, or when people’s needs changed to continue to meet their care and support requirements.
Staff were supported by the registered manager through regular supervision meetings. There was an out of hours’ on call system in operation which ensured management support and advice was always available for staff.
People told us the manager was approachable. Communication was encouraged and identified concerns were acted upon by the registered manager. People knew how to complain and information about making a complaint was readily available for people. Staff said they could raise any concerns or issues with the registered manager, knowing they would be listened to and acted on. The registered monitored complaints and feedback to identify any trends and patterns, and made changes to the service in response.
Quality assurance systems were in place to assess and monitor the quality of the service. There was regular communication with people and staff whose views were gained on how the service was run. The registered manager sought advice from experts in their field, people and staff on how to make continuous improvements.