We carried out a review of the data available to us about Infinity Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Infinity Home Care Ltd, you can give feedback on this service.
Infinity Home Care is a small home care agency providing support to people living in their own homes. At the time of the inspection Infinity Home Care was providing personal care support to 17 people.
People’s experience of using this service and what we found
Relatives of people who engaged the service expressed confidence that safe care and support was provided by staff they considered to be trustworthy and caring. People were protected from the risk of harm or abuse by staff who were well trained to deliver safe care and knew about acting promptly when they felt people were at risk. Staff recruitment processes were safe and robust. Relatives said people were safely supported by staff who had been trained in safely moving people, and administration of medication by staff was well managed.
People's care and support needs were assessed and regularly monitored to ensure they were still current and being met. People’s wishes, and legal rights were promoted and protected by staff who had received up to date training. The staff felt the training equipped them well to deal with any issues.
People were supported to have maximum choice and control of their lives and staff advised they had been trained to support them in the least restrictive way possible and in their best interests. Relatives told us about positive action taken to ensure people were supported to maintain their independence and to assist them to continue living in their own homes.
Relatives advised they considered the staff to be attentive and able to pick up on issues when they provided care. Relatives spoke positively about staff and said some of the care staff went above and beyond the agreed level of care, making sure the person was well cared for and settled before they left them.
People were cared for by staff who showed genuine regard for their physical and emotional well-being and relatives commented on people receiving personalised care from the staff who supported them in ways they particularly liked.
Relatives said the staff responded well to changes in how people were to be supported, providing prompt support when people were particularly unwell and in need of a level of support that was greater than had been originally planned at the assessment stage. Requests for any short-term changes were also attended to promptly and always met. Agreed plans of care reflected the full care and support needs of people.
Concerns or complaints were responded to in line with the policy and procedures. Relatives expressed confidence that any concerns or complaints would be properly addressed.
The registered manager was well known by staff and relatives of people using the service. Staff and relatives made numerous comments about the registered manager being very approachable, skilled and supportive. Feedback on the quality of the service had been sought from people who used the service and their relatives using regular questionnaires. The registered manager had plans in hand to improve the regular newsletter and provide fuller feedback from the analysis of the questionnaires returned.
Why we inspected
This was a planned inspection based on the previous rating.
Rating at last inspection
The last rating for this service was good (report was published in July 2017)
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
At the time of our inspection 11 people received personal care in their own homes.
There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe with the staff who supported them with their care. Staff had a good understanding on how they were to protect people from the risk of potential harm. Staff recognised the signs of abuse and knew how to report this to the registered manager. There were risk assessments in place to reduce the risk to people, and staff understood the importance of these and took actions without taking away people’s right to make decisions about their care. Staff supported people at times that suited the person. Staff told us that as a small service they were able to deliver safe care and support to people who they knew well. People were supported with their medicines in a safe way.
Staff felt supported by the registered manager to carry out their roles and responsibilities effectively, through training and regular contact. We found people were supported to eat a healthy diet which was individual to them. Staff were aware of other external healthcare professionals that supported people and how their input related to the support the person received from the agency.
People’s views and the decisions they had made about their care were listened to and staff acted upon these. People felt the staff team treated them in a kind and friendly way which was done respectfully.
The registered manager had provided people with information about how they could raise a complaint should they need to. People we spoke with had no concerns about the care and support received. The registered manager had not received any complaints at the time of our inspection. The registered manager told us that they had regular contact with people, which they felt reduced the likelihood of people needing to complain about the service provision as they were able to address any queries at the time.
People and staff felt involved in the way the service provision was run. People and staff we spoke with found the registered manager was approachable and responsive to their ideas. The checks the registered manager had in place focused upon the experiences of people to help them develop the quality of their care provided. The registered manager was looking to develop their methods for testing their quality of care as the service grew.