Archived: Laburnum Lodge

Updated 20 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection included an unannounced visit to the home on 19 April 2017. The visit was carried out by one inspector and an inspection manager.

Prior to the visit we looked at information we held about the home and used this information as part of our inspection planning. The information included notifications. Notifications are information on important events that happen in the home that the provider is required by law to notify us about. We asked for feedback from healthcare professionals who had regular contact with the service. We also contacted the commissioners of the service and the local safeguarding team.

In October 2016 the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to assist with planning the inspection.

During our visit on 19 April 2017 we observed how the staff interacted with people who lived at Laburnum Lodge. We spoke with five people who lived there and two of their relatives. We also spoke with five members of staff: two care workers, a cleaner, the registered manager and the deputy manager. We looked at two people’s care records as well as other records relating to the management of the home. These included records relating to the management of medicines, accident and incident records, staff personnel files and staff training.

Updated 20 May 2017

Laburnum Lodge is a residential care home for up to 22 people, some of whom may be living with dementia. This announced comprehensive inspection took place on 19 April 2017. At the time of the inspection there were 19 people in residence.

At our last inspection the service was rated as good. At this inspection we found the service remained good.

The service was safe because there were enough staff deployed who had been trained to make sure that people were protected from avoidable harm. Potential risks to people were managed well and medicines were given safely. Staff recruitment ensured that only staff suitable to work at this home were recruited.

The service was effective because staff received a thorough induction, followed by training and support that ensured they could do their job well. People were given enough food and drink and special dietary needs were met. People’s healthcare needs were met by the involvement of a range of healthcare professionals.

The service was caring because staff treated people with kindness and compassion, respected people’s privacy and dignity and encouraged people to be as independent as they could be. People living at the home and their relatives had warm, caring relationships with the staff. Visitors were welcomed.

The service was responsive because people were involved in planning the care they needed, which met their individual preferences. Some activities and entertainments were provided and staff were keen to improve in this area. People and their relatives knew who to speak to if they were not happy with the service and were confident their complaints would be addressed.

The service was well-led because there was a registered manager in post who provided good leadership and who was fully aware of further improvements they wanted to make. People, staff and visitors to the home were encouraged to put forward their views about the service being provided. The quality of the care was monitored by a range of audits that were carried out regularly.

Further information is in the detailed findings below.