We carried out a review of the data available to us about Springfield House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springfield House, you can give feedback on this service.
Springfield House provides accommodation and personal care to seven people who had a learning disability, mental health needs or were on the autistic spectrum. At the time of our inspection seven people were living at Springfield House.
We found the following examples of good practice.
The service had systems in place for safe visiting to allow people to see and speak to their friends and relatives. Adjustments to visiting had been introduced including a visiting pod which had been created to safely facilitate relatives' visits.
The provider had sufficient stock of Personal Protective Equipment (PPE) and staff were aware of the donning and doffing (put on and take off) process. Staff undertook training in infection control and using PPE.
The service participated in the COVID-19 regular testing programme for both people and staff.
The people living at Springfield House were supported to access the community and engage in work and education.
The service had a cleaning schedule in place to ensure effective measures to reduce infection risks, including additional tasks such as cleaning of any regular touchpoint surfaces.
The service had ensured people’s health needs had been assessed and where needed plans were in place to minimise the risk of COVID-19 to their health and wellbeing.
Assessments had been carried out to ensure appropriate support for staff, these included individual health conditions. Staff had access to dedicated counselling and advice if they been affected directly or indirectly by COVID-19.
The provider's systems and processes for managing COVID-19 had been reviewed and kept up to date.
This was the first inspection under the current provider registration which started in October 2016. Whilst the provider’s name had changed the service and its staff had remained the same. We have rated the service Good overall.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People were happy, safe and benefitted from an active and full life. Two of the people living at Springfield House were independent with their care however received emotional support from social care workers to meet their needs. People's ability to be as independent as possible was promoted and respected at Springfield House. People were supported to take positive risks and to be in control of their care and support. Social care workers ensured people had their medicines administered safely. There were enough staff so that people could undertake the activities they wished and be supported in meeting their individual needs and goals.
People where possible were involved in writing and reviewing their care plans, which were tailored to their individual needs. People were at the centre of their care. Social care workers knew people well and knew how to support people live a full life and achieve their goals. The registered manager and staff looked for opportunities to offer people that would help them grow, gain confidence and live a fulfilled life. People were able to participate in the quality assurance processes of their home and could undertake a variety of different training offered by the provider.
People and those important to them were closely involved in developing the service. People were enabled and encouraged to maintain and develop employment and volunteering experiences and to develop links with the community.
Social care workers were well supported and had the benefit of a training programme which enabled them to ensure they could provide people with the best possible care and support. Social care workers understood and worked to the values of the registered manager and the provider and put people at the heart of everything they did.
The service had a strong leadership presence. They were committed and passionate about the people they supported. Social care workers and the registered manager had significant support and guidance from the provider. Thorough and frequent quality assurance processes and audits ensured that all care and support was delivered in the safest and most effective way possible.