Escoben Care Ltd

Updated 29 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11/05/21 and ended on 20/05/21. We visited the office location on 11/05/2021.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we held about the service. This included notifications the provider is required by law to send us about events that happen within the service

During the inspection

During our inspection we spoke with the registered manager and a personal assistant of one person using the service. We looked at three people's care records, three staff files as well as a range of other records about people's care, staff and how the service was managed.

After the inspection

After our inspection we made contact with three family members and friends of people who used the service. We also spoke with two members of care staff. We were sent additional information such as service user guides and policies.

Updated 29 May 2021

About the service

Escoben Care Ltd is a small domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection five people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their family members told us they were happy with the care and support they received from Escoben Care Ltd and that they would recommend the service to others.

There were systems in place to help make sure people were protected from the risk of abuse. Staff were aware of safeguarding procedures and understood how to protect the people they supported. Staff knew the risks people faced each day and helped make sure they stayed safe. For example, staff knew about people’s risk of poor health or their risk when moving around their home.

People were cared for by staff who received the right training and support to do their job well. The registered manager made sure only suitable staff were employed to work at the service. Staff felt supported by the registered manager and felt they could talk to them about any concerns they had and the registered manager would make changes to make things better

People and their family members were involved in making decisions about their care and care records reflected this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their family members liked their regular care staff and thought they were caring. Staff knew people well and people's care records told staff how best to support them. People told us staff respected their privacy and dignity. People were asked about their food and drink choices and staff assisted them with their meals when needed.

People and their family members said they would complain if they needed to and knew who to complain to. The registered manager made regular checks to make sure the care people received was good. When people’s needs changed the registered manager reviewed peoples care and support and made sure other healthcare professionals were involved if they were needed.

For more details please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01/11/2016 and this is the first inspection.

Why we inspected

This was the first inspection for this service. We inspected because we needed to be sure people were receiving appropriate safe care and support.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.