29 August 2017
During a routine inspection
The service had a registered manager who had been in post since September 2016. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had systems in place to ensure that people were protected from the risk of harm or abuse. We saw there were procedures in place to guide staff in relation to safeguarding adults and all staff had undergone training about both safeguarding and whistleblowing.
Staff were recruited safely and there was sufficient evidence that staff had received a proper induction or suitable training to do their job role effectively. Staff had received spot checks on their competence and regular supervision. There were also regular team meetings being held.
People's medicines were handled safely and were given to them in accordance with their prescriptions. People were supported to maintain good health and receive health care support. People's GPs and other healthcare professionals such as community nurses and occupational therapists were contacted for advice about people’s health needs whenever necessary.
All of the responses from the people who spoke with us was that the service was either very good or excellent. People told us they were very happy with the staff and felt that the staff understood the support needs of the people using the service. People told us they had no complaints about the service. The provider had a complaints procedure in place and this was available in the ‘service user guide’.
The care records and risk assessments we looked at contained good information about the support people required and recognised people’s needs. All records we saw were complete, up to date and regularly reviewed. We found that people were involved in decisions about their care and support.
The staff employed by Sugarman Health and Wellbeing – Manchester, knew the people they were supporting and the care they needed as staff were recruited and specifically trained to meet their needs. People who used the service were involved in the recruitment of their staff team wherever possible.
The services policies and procedures had been regularly reviewed by the provider and these included policies on health and safety, confidentiality, mental capacity, medication, whistle blowing, safeguarding, recruitment and lone working.