Archived: Rolle House

We inspected the agency office on 1 November 2012 to look at some records for people using the service, including invoices, terms and conditions of service and overall quality assurance. On 1 November and 2 November 2012 we carried out telephone interviews with six people using the service, three relatives, two professionals and four care workers.

People told us that care and support given by their team of care workers was always reliable and flexible around their needs. Similarly, they told us that they felt very safe with the care workers that visited them. Comments were 'They're fantastic. They've done an awful lot for us' and 'The manager is brilliant, she knows just what to do and makes sure the right team of staff support us' and 'The staff are very reliable and that is reassuring for me, they're so efficient and punctual'.

People were supported by appropriately experienced and trained care workers. For example, one person said 'They're all quite caring really'.

The agency was well managed and had robust systems in place to monitor the quality of the service people were experiencing. For example, people told us that they were always asked for feedback when they were visited or had contact with the office. Their comments included 'If it was up to me I would have them all the time' and 'I couldn't fault them at all'. Two professionals made comments like 'I have no concerns at all with this agency'.

We found that the agency was compliant with all of the standards we looked at.