My Homecare Yorkshire

Updated 8 December 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14, 15 and 17 November 2017 and was announced. One adult social care inspector visited the office base on 14 November 2017 and an expert by experience who contacted people by telephone on 15 November 2017, to seek their views. We also contacted staff by telephone on the 17 November 2017. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. At the time of our inspection there were 48 people using the service.

Before our inspections we usually ask the provider to send us provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did not ask the provider to complete a PIR prior to this inspection.

Prior to the inspection we reviewed information from notifications sent to us by the provider. We contacted seven people who used the service and three relatives of people using the service. We spoke with the registered manager, the two directors of the service at the office and five members of care staff over the telephone. We also reviewed people's care records and documentation to show how the service was run.

Updated 8 December 2017

This announced inspection took place on 14, 15 and 17 November 2017. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be available at the office to meet with us.

My Homecare Yorkshire provides personal care and support to people who need assistance in their own homes. At the time of our inspection there were 48 people receiving a service in their own homes.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to respond to any possible incident of harm and how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were suitable to work with people. People were supported with their medication by staff who had received appropriate training.

People were supported by staff who had the skills, supervision and training to carry out their roles and responsibilities.

Staff understood the importance of seeking consent in line with the Mental Capacity Act 2005 and knew how to support people to make their own decisions. Staff ensured people's health needs were monitored by healthcare professionals where appropriate. People's personal and health care needs were met and care records guided staff in how to do this.

Staff were caring and kind and treated people with respect. People were listened to and were involved in their care and what they did on a day to day basis. People's right to privacy was maintained by the actions and care given by staff members.

The service sought people's views and opinions. Complaints were investigated and responded to and people knew who to speak with if they had concerns.

Staff spoke positively about the support they received from the registered manager.