Parkwood Lodge

Updated 15 December 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Parkwood Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Parkwood Lodge accommodates seven people in one adapted building.

This inspection site visit took place on 13 November 2017 and was unannounced. The inspection was carried out by one adult social care inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Inspection site visit activity started on 13 November 2017 and ended on 14 November 2017.

Before our inspection we contacted a General Practitioner (GP), Specialist Nurse Practitioner and a Social Worker in relation to the care provided at Parkwood Lodge.

During our inspection we spoke with six staff including the acting manager, assistant regional director and six people living at the home. Following our inspection we spoke with two people from work placements that people living at the home attended. We also spoke with the provider’s estates manager.

We looked at the provider’s records. These included four people’s care records, four staff files, a sample of audits, satisfaction surveys, staff attendance rosters, and policies and procedures.

The provider completed a Provider Information Return (PIR). We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

The service amended its registration with the Care Quality Commission in October 2016. This was the first inspection of this service under the registered provider, Community Homes of Intensive Care and Education Limited.

Updated 15 December 2017

The inspection took place on the 13 and 14 November 2017 and was unannounced.

Parkwood Lodge is a detached house providing residential accommodation for seven adults with mental health conditions and is one mile from the town of Waterlooville in Hampshire. At the time of our inspection six people lived at the home.

The service had a registered manager however on the day of our inspection they were not in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider completed regular health and safety checks around the home including maintenance.

Checks were carried out during the recruitment process to ensure only suitable staff were employed. There were enough staff deployed to meet people’s needs.

There were arrangements in place for the safe management of people’s medicines and daily checks were undertaken.

People were supported to have maximum choice and control of their lives.

People were supported by staff who were suitably trained, supervised and appraised. People’s nutritional needs were met, and they were involved in devising their menus.

Staff were caring and treated people with dignity and respect. Care plans addressed each person’s individual needs, including what was important to them, and how they wanted to be supported.

People were fully involved in undertaking activities of their choice, both in the home and the community. People were cared for in a way that took account of their diversity, values and human rights.

People living at the home, staff and other stakeholders told us that the acting manager was approachable and supportive. People were supported to raise concerns and make suggestions about where improvements could be made.

The provider had effective systems in place to monitor the quality of the service and ensure that areas of improvement were identified and addressed.