The Care Quality Commission
  • Doctor
  • Independent doctor

Panakeia (UK) Ltd

Overall: Good read more about inspection ratings

35B Bushmead Avenue, Bedford, Bedfordshire, MK40 3QH (01234) 910707

Provided and run by:
Panakeia (UK) Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Panakeia (UK) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Panakeia (UK) Ltd, you can give feedback on this service.

15/12/2022

During a routine inspection

This service is rated as Good overall. (Previous inspection 19/06/2018 – we found the service to be compliant in accordance with the relevant regulations across the five key questions).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Panakeia (UK) Ltd on 15 December 2022 as part of our inspection programme.

The comprehensive report on the June 2018 inspection can be found by selecting the ‘all reports’ link for Panakeia (UK) Ltd on our website at www.cqc.org.uk.

Panakeia (UK) Ltd is a private clinic providing travel health advice and travel immunisation, immunisation against chicken pox (for children), shingles, Meningitis B, influenza and minor surgery (skin lesions).

Panakeia (UK) Ltd is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Panakeia (UK) Ltd is registered with the CQC under the Health and Social Care Act 2008 to provide the following regulated activities:

  • diagnostic and screening procedures
  • surgical procedures
  • treatment of disease, disorder or injury.

The provider has a registered manager in place. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had clear systems to keep people safe and safeguarded from abuse.
  • There were systems in place for the management of significant events and incidents. Risks to service users were assessed and managed.
  • The service had reliable systems for appropriate and safe handling of medicines.
  • The service had systems to keep clinicians up to date with current evidence based practice.
  • Clinicians were actively involved in quality improvement activity.
  • The service obtained consent to care and treatment in line with legislation and guidance.
  • Clinicians helped service users to be involved in decisions about care and treatment.
  • The service took complaints and feedback seriously and responded to them appropriately to improve the quality of care.
  • The service had a culture of high-quality sustainable care.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

19 June 2018

During a routine inspection

We carried out an announced comprehensive inspection on 19 June 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant

regulations.

Our key findings were:

  • The service provided immunisation against chicken pox (for children) and minor surgery (lumps and bumps). This was a small aspect of the service which predominantly provided other cosmetic services out of the scope of CQC registration.
  • There were systems in place for the management of significant events and incidents. Risks to patients were assessed and managed.
  • The provider had arrangements for the safe management of medicines.
  • There was a process in place to ensure that care and treatment was delivered in accordance with evidence based guidelines.
  • Staff demonstrated that they understood their responsibilities and all had received training on safeguarding children and vulnerable adults relevant to their role.
  • Comment cards highlighted that patients appreciated the care provided by the doctors and staff were described as friendly, kind, caring and helpful.
  • The provider had effective systems for obtaining consent and patient information was appropriately documented.
  • There was evidence that the service responded positively to complaints and learning was shared with staff to improve the quality of the service.
  • There was a leadership structure with clear responsibilities and systems of accountability in place to support the governance arrangements.
  • The service had not received any complaints in the last 12 months but there was a process in place to manage complaints.

There were areas where the provider could make improvements and should:

  • Ensure effective processes are in place to inform the service users registered GP (with service user consent) of any relevant surgical procedure or treatment received at the service.