We carried out a review of the data available to us about Clayton House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clayton House, you can give feedback on this service.
We found the following examples of good practice
People we spoke with said they were happy with the care and support they received. One person said, “They do everything they can to keep us safe and my room clean.”
People were supported to maintain contact with people who were important to them. There was a variety of options in place to support visiting and people being able to access their community.
Processes were in place to support visitors to access the building safely. This included proof that visiting professionals and contractors had been vaccinated and had received a negative LFD test before entering the building. Staff and people received regular tests in line government guidance.
Process were in place to ensure additional cleaning was undertaken to reduce the risk of the spread of infection. Infection control audits were completed regularly to ensure any actions required were identified and addressed. The service was clean, tidy and odour free.
Staff wore their PPE correctly and had received infection control training.
This inspection took place on13 February 2018. The inspection was unannounced, which meant that the staff and provider did not know we would be visiting. The service has not previously been formally rated. Clayton House is and established service that had a change of legal entity in 2016. This is the first inspection since the change in legal entity. At this inspection we rated the service as Good.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received a mixed response when we asked people and relatives if there were sufficient activities and outings for people to take part in. Some people were happy with the range and amount of activities; however, others were not and told us they needed more stimulation. We pointed this out to the registered manager at the time of the inspection who told us they would speak with people and review the activities on offer.
Staff understood the procedure they needed to follow if they suspected abuse might be taking place.
Risks to people were identified and plans were put in place to help manage the risk and minimise them occurring. However, we did find some risk assessments to be generic and did not identify the individual risks to the person. We pointed this out to the registered manager at the time of the inspection who told us they would review people’s risk assessments.
Medicines were managed safely with an effective system in place. Staff competencies, around administering medication, were regularly checked. Appropriate checks of the building and maintenance systems were undertaken to ensure health and safety was maintained.
People and their relatives told us there were suitable numbers of staff on duty to ensure people’s needs were met.
Pre-employment checks were made to reduce the likelihood of employing people who were unsuitable to work with people.
The registered manager had systems in place for reporting, recording, and monitoring significant events, incidents and accidents. The registered manager told us that lessons were learnt when they reviewed all accidents and incidents to determine any themes or trends.
People were supported by a regular team of staff who were knowledgeable about people’s likes, dislikes and preferences. A training plan was in place and staff were suitably trained and received all the support they needed to perform their roles.
People were supported with eating and drinking and feedback about the quality of meals was positive. Special diets were catered for, and alternative choices were offered to people if they did not like any of the menu choices. Nutritional assessments were carried out and action was taken if people were at risk of malnutrition.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. However, further work was needed to ensure decision specific Mental Capacity Assessments and best interest’s decisions were in place when people lacked capacity.
The premises were clean and tidy and people and their relatives told us they liked the homely atmosphere. However, some areas were in need of redecoration and replacement flooring.
We observed numerous examples when staff were kind, caring and courteous. Privacy and dignity of people was promoted and maintained by staff. Explanations and reassurance was provided to people throughout the day.
Care plans detailed people’s needs and preferences. Care plans were reviewed on a regular basis to ensure they contained up to date information that was meeting people’s care need. The service had a clear process for handling complaints.
The registered manager was aware of the Accessible Information Standard that was introduced in 2016. The Accessible Information Standard is a law which aims to make sure people with a disability or sensory loss are given information they can understand, and the communication support they need. They told us they provided and accessed information for people that was understandable to them and ensured information was available in different formats and fonts.
Staff told us they enjoyed working at the service and felt supported by the registered manager and senior staff. Quality assurance processes were in place and regularly carried out to monitor and improve the quality of the service. The service worked with various health and social care agencies and sought professional advice to ensure individual needs were being met.