21 January 2014
During a routine inspection
People were enabled to make or participate in decisions about their treatment plan and were given a clear explanation about the options available to them.
Care and treatment were planned in a way that protected the safety and welfare of people who used the service, and met their individual needs.
People were protected against identifiable risks of health associated infection. The prevention and control of infection and the decontamination of dental instruments were in accordance with the guidelines issued by the Department of Health.
There were effective recruitment processes in place to ensure that suitably qualified and experienced staff were employed, that they were of good character, and that they were physically and mentally fit to carry out their work. One patient we spoke with described the staff as "calm and efficient."
The quality of the service was regularly assessed and reviewed. This meant that the provider was enabled to come to an informed view about the standard of care and treatment provided to people who used the service. Changes had been introduced as a result of people's feedback, and were welcomed by staff and people who used the service.