Background to this inspection
Updated
19 June 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
This service is a domiciliary care agency which provides personal care to people living in their own homes in a supported living complex. It provides a service to older people and people living with dementia.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit to enable the provider to make arrangements with staff and people who received a service, to speak to the inspector.
Inspection site visit activity started on 31 May 2019 and ended on 31 May 2019. We visited the office location on 31 May 2019 to see the manager and office staff; and to review care records and policies and procedures. We also spoke with the registered manager on the phone on 5 June 2019 as they were not present during the inspection.
What we did:
Before the inspection we reviewed information we held about the service and the service provider. The previous registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
During the inspection we spoke with three people to gather views about the care they received. We also spoke with one relative. We looked at records, which included four people's care and medicine records. We looked at a range of records about how the service was managed. The registered manager was on holiday and we spoke with the area manager, duty area manager, quality manager and three members of care staff and the organisation’s health and wellbeing officer. Following the inspection we spoke with the registered manager on the telephone.
Updated
19 June 2019
About the service: Your Life (Sutton Coldfield) is a domiciliary care service that provides personal care to people living in their own homes in a supported living complex called Poppy Court. At the time of the inspection nine people were receiving the regulated activity, personal care, from the provider.
People’s experience of using this service: People were happy with the service they received and felt safe in the company of staff who supported them. Where safeguarding concerns had been raised, they had been responded to and acted on appropriately.
Accidents and incidents were routinely recorded and acted upon. Information was analysed for any trends and actions were taken to reduce the risk of reoccurrence.
Staff were provided with an induction and training opportunities to provide them with the skills required to meet people’s needs. The registered manager was proactive in sourcing additional training for staff where required.
Staff felt well trained and supported in their role. They felt listened to and able to contribute to the running of the service. Staff practice was regularly observed to ensure people were supported safely and in-line with their care needs.
People were supported by a consistent group of staff who were aware of their health care needs and liaised with other health care professionals to support their wellbeing. People were supported where appropriate at mealtimes.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff treated people with dignity and respected and encouraged them to maintain their independence. People were routinely encouraged to be involved in decisions regarding their care. People received care and support based on their individual assessment, needs and preferences.
People were supported to take part in a variety of activities that were of interest to them.
No complaints had been received regarding the delivery of care and people were confident that if they raised a concern, it would be dealt with appropriately. A number of compliments had been received regarding the service.
People and staff were complimentary of the service, and of the positive impact the registered manager had had on service delivery and considered it to be well led. People were provided with the opportunity to meet with the registered manager to discuss any issues or concerns they may have.
A number of quality audits were in place in order to drive improvement in the service. Staff were aware of and on board with, the registered manager’s vision for the service, which was to provide people with person centred care.
Rating at last inspection: At the last inspection the service was rated ‘Good’ and the report was published on 22 September 2016.
Why we inspected: This was a planned inspection, based on the previous rating.
Follow up: We will monitor all intelligence received about the service to inform when the next inspection should take place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk