10 December 2012
During a routine inspection
Another person we spoke with said, 'It's a super service, I can't think of any way they could improve. You are treated like a person not just a number.'
We also spoke with two relatives of people who received the service. One relative told us, 'My husband looks forward to them coming. The girls were absolutely brilliant on the night my husband went into hospital. I have nothing whatsoever to complain about.'
Another relative said, 'We are very happy with them. They are polite and trustworthy. You could trust them with the crown jewels. We have always found them to be very helpful.'
We looked at copies of people's care plans and saw people's needs had been assessed and their care needs and personal preferences had been recorded in a lot of detail. The people we spoke with confirmed they had agreed their care plan.
We spoke with two staff who worked for the agency. One person said, 'It's a very good company to work for. This is the only company I have worked for where you get job satisfaction.' We saw staff were supported in their role and had attended regular training in order to keep their knowledge up to date.