The Care Quality Commission

Archived: Fleet Dental Centre

37 Reading Road South, Fleet, Hampshire, GU52 7QP (01252) 666976

Provided and run by:
Dr. Davinder Malli

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

This review of compliance was carried out using documentary evidence provided by the registered manager at our request. We did not speak with people who used the service or with staff as part of this inspection, nor did we visit the service.

We found, from documentary evidence supplied, that the service had carried out recruitment processes that ensured people were cared for by suitably qualified, skilled and experienced staff.

28 November 2012

During a routine inspection

Six people who used the service told us 'they were provided with good information about the treatments and the cost of the different treatments'. They told us that they found the written information provided very helpful and informative. They said, 'The staff were always polite and helpful'.

One person wrote, 'I have been using this practice for the last ten years and I am very happy. The staff respects me and they listen to what I have to say about my treatment'. Another person wrote, 'The staff are wonderful, they provide me with all the information for after care'. Another person wrote, 'Excellent service with caring staff'.

People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said 'I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken'.

We found that people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and were protected from abuse. They had their comments listened to and acted on effectively. The provider failed to ensure all the requirements of Regulation 21 (Schedule 3) were complied with.