Archived: Sunrise of Bagshot

We found the following examples of good practice.

Staff wore lanyards with a personal photograph of themselves to enable people to identify who they were despite them wearing face masks. This was to help reduce anxiety people may feel being cared for by a person wearing a mask and to aid familiarity.

Thorough cleaning regimes were maintained with extra staff members being re-deployed from other departments to support with the extra house keeping duties that were being carried out. A fogging machine was purchased to clean furniture. This enabled people to still bring their own furniture into the home when moving in to support them to feel it was still a personalised experience whilst maintaining good infection control practices.

If a person had to isolate in their bedrooms, a rainbow picture was placed on their door to inform staff members that this person was in isolation so they could follow the correct procedures. This allowed for effective communication between the staff to ensure the person received safe care. The rainbow symbol also offered a dignified approach to share information that a person was in isolation.

Further information is in the detailed findings below.

Sunrise of Bagshot provides facilities and services for up to 99 older people who require personal or nursing care. The building consists of three floors. The ground and first floor of the building are called the Assisted Living Neighbourhood. The care provided in the Assisted Living Neighbourhood includes minimal support for people up to full nursing care. The second floor of the building is called the Reminiscence Neighbourhood. The Reminiscence Neighbourhood provides care and support to people who live with dementia as their primary care need.

At the last inspection on 19 April 2016 the service was rated ‘Good.’ At this inspection we found the service remained ‘Good.’

People continued to be safe at Sunrise of Bagshot because staff were aware of their roles and responsibilities to keep people safe. Staff understood how to identify and respond to suspected abuse. People lived in an environment that was clean and the risk of infection spreading was appropriately managed. Safe recruitment practices were followed to ensure that only suitable staff were employed to safely attend to people’s needs. There were sufficient staff deployed at the home. People’s medicines were administered and managed safely. Risk assessments had been written that helped to support people to maintain their independence in a safe way.

People continued to receive effective care from staff who had received training that enabled them to carry out their roles. Staff were supported by the registered manager through regular supervision and appraisals of their work. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; there were policies and systems in the service to support this practice.

People were provided with sufficient food and drink. People were complimentary about the food and how it was cooked. People’s healthcare needs continued to be met and they were able to access all healthcare professionals as and when required.

People’s privacy and dignity was respected and they were involved in making decisions about their care and treatment. People were treated with kindness and compassion in their day-to-day care. People and their family members were involved in the writing and reviewing of their care plans. People had a range of activities they could choose to be involved in. A complaints system was in place that enabled people, relatives and visitors to raise any concerns.

The registered manager was visible at the home and all staff stated that they felt supported by the registered manager. There was a system in place to monitor the quality of care and treatment provided at the home. Records of accidents and incidents were maintained and actions to help to prevent the re-occurrence of these had been implemented.