Background to this inspection
Updated
2 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by two inspectors and an Expert by Experience.
An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 17 May 2022 and ended on 21 June 2022. We visited the location’s office on 17 May 2022.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We used all this information at the inspection.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with four people who used the service and nine relatives. We spoke with six members of staff including the provider, registered manager, care coordinator and three care workers. We reviewed a range of records including people’s call times and three files. We looked at three staff files and a variety of records relating to the management of the service and policies and procedures.
Updated
2 July 2022
About the service
Purple Care is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of our inspection there were 20 people using the service.
People’s experience of using this service and what we found
Improvements to the quality and management of the service had been made. The provider and registered manager acted on previous concerns and implemented systems and processes to ensure people received safe quality care.
The provider and registered manager had developed a positive culture at the service. They were responsive to people, relatives and staff and endeavoured to address any concern raised.
People received care as planned and they were protected from the risks associated to their health and well-being. People felt safe and protected from the risk of harm and abuse.
Care workers were recruited safely with appropriate training provided to ensure they were competent to carry out their roles in line with best practice. Staffing levels were sufficient, and rotas were planned in advance, so people experienced continuity of care.
Care workers were compassionate and caring and delivered personalised care to people. People’s needs and wishes had been assessed and their care was delivered in a dignified and respectful way. Care workers understood the importance of delivering care how people wished.
People and relatives were involved in their care. Staff were supported by the provider with regular monitoring of their practice and were encouraged to develop their skills further.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update The last rating for this service was requires improvement (14 October 2021) and there were breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Purple Care TM on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.