Archived: Saxby

This inspection took place on 15 and 19 September 2017. It was an unannounced visit to the service. This was the first time the service had been inspected since the provider had managed the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback about how kind and caring the staff were to people. People told us they liked living at the care home. Comments from relatives included, “I am not worrying about anything, as I know he is looked after”, “The staff really do care” and “Staff genuinely care and are interested in the guys here.”

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

We observed people laughing and joking with staff in a way that was respectful. People had developed good relationships with peers and staff.

Risk assessments and care plans were person-centred and reviewed regularly. Risks were assessed for a variety of topics including falls.

People had access to healthcare services, and any changes in health were quickly reported and responded to. People’s medicines were stored safely and were administered correctly.

People had access to a range of activities. People were supported to attend social clubs.

Systems were in place to ensure people who lived at the home were consulted about the design of the building and decisions about their care and support. The staff supported people to maintain important family relationships. Staff were knowledgeable about people likes and dislikes.