Berean Healthcare & Training

People’s experience of using this service:

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk to people were assessed and management plans put in place to reduce risks. Staff had received safeguarding training and understood how to recognise signs of abuse and how to protect people from the risk of abuse. Staff supported people to take and manage their medicines in a safe way. Recruitment checks were carried on staff before they started work. There were enough staff available to support people. There were systems in place to report and manage incidents and accidents. Staff followed infection control procedures.

People’s needs were assessed . People were supported to eat and drink enough and to meet their dietary and nutritional needs. Staff supported people to access healthcare services they needed. Staff were supported through induction, supervision and training to provide appropriate care to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered. Staff and the provider understood their responsibilities under the Mental Capacity Act 2005.

People were treated with dignity and respect. Relatives knew how to raise their concerns and complaints about the service. The registered manager checked and assessed the quality of service delivered to people. The provider worked in partnership with other organisations to develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection of the service (published 10 October 2018), we were unable to rate the service as we did not have sufficient information to rate against our characteristics of inadequate, requires improvement, good and outstanding. This is because the service had only just started providing a service at that time.

Why we inspected:

This was a planned inspection based on regulatory requirements to rate the service.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was aware of their CQC registration requirements including submitting notifications of significant incidents.

Risk assessments were in place and detailed actions to reduce identified risks to people to keep them safe. Staff had received safeguarding training and understood how to recognise signs of abuse and how to protect people from the risk of abuse. Staff supported people to take and manage their medicines in a safe way.

The service carried out recruitment checks to ensure staff employed to work with people were suitable to do so. There were sufficient numbers of staff available to support people. Staff knew how to report incidents and accidents. Staff followed infection control procedures to reduce the risk of infection and contamination.

The service assessed the needs of people and delivered care and support to meet people’s individual needs and preferences. People and their relatives were involved in planning and reviewing their care. People were supported to eat and drink appropriately and to meet their dietary and nutritional requirements.

Staff supported people to access healthcare services where required and staff worked in collaboration with other agencies to ensure people’s needs were met. Staff were supported through induction, supervision and training to provide appropriate care to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People consented to their care before it was delivered. Staff and the provider understood their responsibilities within the Mental Capacity Act 2005.

Relatives told us staff treated their loved one with kindness, compassion and respect. People’s dignity and privacy was respected by staff. The registered manager told us they had completed training in end-of-life care and were able to provide this service if people needed it.

Relatives knew how to raise their concerns and complaints about the service. The provider had improved the way they audited the service. Relatives and staff told us that the registered manager listened and acted on their views about the service. Staff received the direction and guidance to do their jobs. The provider worked in partnership with other organisations to meet the needs of people.