The Care Quality Commission

Archived: Tattenham Health Centre

Tattenham Crescent, Epsom, Surrey, KT18 5NU (01372) 541300

Provided and run by:
EDICS Limited

Important: The provider of this service changed. See new profile

All Inspections

26, 27 March 2013

During a routine inspection

We spoke with four patients who used the gynaecology clinic and the parents of four children who used the paediatric and child health clinic. We also spoke with the registered manager, the clinic co-ordinator and the practice’s lead paediatric nurse. All the patients we spoke with told us that they were happy with the service they had received. They said that clinical staff had explained their treatment to them thoroughly and were wiling to answer any questions they had. Patients told us that all the staff they came into contact with were helpful and professional. They said they were kept well informed about their appointments, test results and treatment and that they they saw the same clinical staff at each appointment, which was important to them.

We found that EDICS had developed effective relationships with partner agencies to ensure that patients received their treatment in appropriate premises from appropriately experienced and qualified staff. EDICS had developed systems to monitor the quality of the service patients received and to assess compliance with the service specifications in place with partner agencies. We checked a sample of recruitment records for staff employed by Tattenham Health Centre who worked at the clinics. We found that the practice had not obtained criminal record checks for two staff who provided support to the clinics. This meant that not all staff who had contact with patients had been subject to a criminal record check.