The Care Quality Commission

Archived: St John's Court

51 St John's Court, Redhill, Surrey, RH1 6DS

Provided and run by:
First Community Health & Care C.I.C.

All Inspections

19 March 2013

During a routine inspection

We were unable to speak with people due to the nature of the service during our visit. We spoke with staff and reviewed the providers documentation. This was robust and of good standard. Documentation was relevant to the individual needs of people who use services.

Staff told us that they were happy with their job. They told us that they had fantastic support from their line manager who was always supportive towards them. Another staff told us that they enjoyed their role working with older children in schools. Staff told us that they discussed with people their care plans and involved them in the review process. Staff told us that they listened to people and families to ensure that care was individualised and person centred. Staff were aware that people had choice and were aware how to maintain their privacy and dignity. Staff told us that people had to give consent for the treatment being given. This was either written or verbal consent and that this could be withdrawn at any point.