Autism & Aspergers Support Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. The provider used people’s feedback to improve care and reduce any barriers people might experience. We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was outstanding.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

SOFI demonstrated evidence of people's preferences and needs being met to create positive outcomes for them. We observed people having their preferences and goals recorded and supported. We saw that people were going out for the day to enjoy activities of their choosing. People were heard to be saying how much they were looking forward to their day and the things they enjoyed doing the most, such as what they wanted to eat, and following their hobbies and interests. People's views were gathered through regular keyworker meetings, house meetings, individual meetings, and satisfaction surveys. Staff ensured that if a person did not want to be involved in house meetings, they could do this independently with them. Feedback was acted on by the managers and staff.

Staff received training in equality and diversity. Staff were patient and kind with people and promoted an inclusive, supportive environment that encouraged people to achieve goals. One member of staff told us, "We get involved with their families and their lives, but in a positive way, so that we can support them to achieve the things they want to do and have fun." Another member of staff said, "People can do what they want, we offer choice in everything, we may prompt a few things, but that is around improving independence, like making the bed and tidying rooms. [Person] has come on leaps and bounds, you can see he’s happy and his confidence is increasing. He has his own key to his flat now and he loves this, it’s made him feel independent."

The provider had systems and processes in place, including an easy read equality, diversity, and inclusion policy. The provider had a clear complaints policy and procedures. Information in a pictorial and easy read format was on display in the home about how people could raise a complaint. Records showed concerns or complaints were followed up and responded to, so that people were informed of the outcome. Systems to gather feedback, such as regular meetings and surveys were also carried out.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.