The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: The London Borough of Sutton Shared Lives Team

314 Malden Road, Surrey, London, SM3 8EP

Provided and run by:
London Borough of Sutton

All Inspections

20 December 2013

During an inspection looking at part of the service

People who use the service told us that they like to be called citizens.

At our previous inspection of Home Care Service Provider we identified that action needed to be taken by the service provider to improve care planning and support provided to people who used the service. The registered manager told us that there had been a complete review and revision of all the files. A new format had been implemented using different files for each carer and for each citizen in the scheme. The manager and other staff who we spoke with told us that this new system had made accessing information much easier and had helped to ensure that all the appropriate information was up to date such for the health checks and for care plan reviews.

16 April 2013

During a routine inspection

People who use the service told us that they liked to be called citizens. Carers who we spoke to said, 'We are very pleased with the scheme. We get a lot of support from staff, they are always there at the end of the phone if we need them'. Another carer said, 'I couldn't ask for more or better support from the scheme'. One of the citizens we spoke to said, 'They are fantastic, always there for us'. Another citizen said, 'I have learnt to iron, use a washing machine and to cook. I can prepare vegetables and I am confident now with self medication'. Someone else told us, 'I don't want anything to change in my life now, I like it just the way it is, it is the best'.

21 May 2012

During a routine inspection

We were told by the Registered Manager that people who use this service told us that they like to be called service users.

Overall, we have found that The London Borough of Sutton's Shared Lives Scheme meets the essential standards but to maintain this we have suggested that some improvements are made. Please see main report for this information.