- Dentist
Grove Lane Dental Surgery
Report from 8 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 6 August 2024. We found the practice had met regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Birmingham and provides NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, 3 dental nurses, 2 trainee dental nurses, 2 practice managers, 2 receptionists and a cleaner. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist, and the practice managers.
People's experience of this service
Two weeks before our visit and during our assessment we asked the practice to encourage patients to share their views of the service with us. We received 53 responses. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Patient comments included “Overall, my experiences at Grove Lane Dental Surgery have been consistently positive. Their dedication to providing excellent care and creating a friendly atmosphere truly makes a difference. I highly recommend their services to anyone seeking a reliable and caring dental practice”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.