The Care Quality Commission
  • Community
  • Community healthcare service

Archived: St Barnabas Hospital

Higher Port View, Saltash, Cornwall, PL12 4BU (01726) 627561

Provided and run by:
Peninsula Community Health C.I.C.

Important: The provider of this service changed. See new profile
Important: This service was previously managed by a different provider - see old profile

All Inspections

2 August 2013

During a routine inspection

During this inspection we spoke with five patients on the ward; two people attended the Minor Injury Unit (MIU) during our inspection but we were not able to speak with them.We also spoke with five members of staff.

Patients told us that they were very happy with the care they had received and felt the hospital staff had provided them with good care. They told us 'I have had first class care. This is the best hospital I have ever been in for care' and 'I have needed extra care and they (the staff) have been marvellous'. Patients we spoke with were aware of what was happening with them and had received information from the doctor and nurses about their care and plans for discharge.

The patients we spoke with told us that staff always asked for their consent before providing care to them. They said they could look at their records should they want to. Patients told us they did not feel the need to do this because they had confidence in the staff to provide their care correctly.

The hospital appeared clean. Systems were in place to ensure that the hospital remained clean and hygiene levels were monitored.

Staff told us that they felt supported by the management of the hospital to deliver care to patients to an appropriate standard. They told us that they had good levels of communication with each other and senior staff to ensure that any issues were addressed.

Systems were in place in the hospital to identify, assess and manage risks relating to patients health, welfare and safety. Further monitoring of the quality of the service enabled changes to be identified and be made to improve the service when needed.

9 January 2013

During a routine inspection

We spent time on the ward and talked to four people who were receiving treatment in the hospital. People were all complimentary about the care they had received. They told us they were treated with dignity and respect and said, 'I am looked after very well here. Staff are all very nice' and 'I have never been treated better, the staff take time'.

Patients told us that the staff always asked for their consent before providing care and treatment and we observed this to be the case. Patients told us that staff met all of their care needs and they felt well looked after in every way.

Patients and staff told us that would be confident to raise any concerns and they found senior staff to be approachable. Patients told us that they felt safe and that when a concern was raised appropriate action was taken.

We observed that medication practices were well managed and that ongoing monitoring of medication practice supported the safety of patients at the hospital.

Staff and patients told us that they felt there were sufficient staff available on the ward. Staff said they had enough training to meet patient's needs.