Cavell House

Updated 15 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 17 March 2021 and was announced.

Updated 15 April 2021

About the service:

Cavell House is a residential care home providing personal and nursing care to a maximum of 52 people in one adapted building over two floors. At the time of the inspection 43 people were living at the home including two people having short term stays. The people living there are older people with a range of physical and health related needs including people living with dementia. At the time of the inspection the home was working in partnership with a local hospital to enable people to have a community placement in the care home while a suitable care environment or safe discharge home could be made.

People’s experience of using this service:

¿ The outcomes for people living at Cavell House were personalised and reflected the caring values of the people supporting them. People told us they felt safe and were comfortable with staff and were cared for in a safe, friendly and calm environment. People and their relatives told us that staff were caring and upbeat. One person told us, “The staff always treat us well. They ask me what I want to do for myself. They always encourage me to be as independent as possible. They are very kind, they honestly can’t do enough for you.” A relative told us. “They are wonderful staff, really kind and lovely to my relative. It’s feels like family and my relative is very content.”

¿ Improvements had been made since the last inspection. People and their relatives told us that staff responded to their needs in a timely way, and the provider had put in place more regular checks for people who were unable to use a call bell. A relative told us, “They used to take ten minutes to respond to call bells, now there’s no reason to use them, the staff are just more attentive.” There were sufficient numbers of staff to meet people's need.

¿ People’s needs, choices and preferences were known by staff and their care plans were personalised. Staff and managers were approachable and knew people well. Staff were provided with the guidance they needed to meet people’s needs safely. One person told us, “I can’t speak highly enough of the care. I’m not mobile and I have to have a hoist to get me into the wheelchair. It’s always two staff and they are very patient and make sure I’m comfortable and safe.”

¿ People were safe from the risk of abuse. Guidance enabled staff to provide the care and support that people living with physical, health and dementia needed in relation to their health and emotional wellbeing. Relatives and social care practitioners were reassured by the completeness of records. “When I go away for a few days and I don’t worry about my relative one little bit because I know they look after them so well.”

¿ People had access to a range of activities that met their interests and reflected their diverse needs and cultures. People were supported to maintain a healthy nutritious diet and had access healthcare services and professionals as and when needed.

¿ The registered manager led by example in providing person centred care and interacting with everyone at the home and ensured that relative and visitors felt welcomed and included. Staff and the registered manager felt well supported by each other and the provider. Complaints were recorded and responded to in an open and transparent way and there was a culture of learning from accidents and feedback.

¿ The quality assurance systems included detailed audits that ensured the registered manager and provider maintained a good clinical oversight of the home and identified themes and trends to inform improvements when required.

Rating at last inspection:

At the last inspection the service was rated Good. The report was published on 22 July 2016

Why we inspected:

This was a scheduled comprehensive inspection based on the previous rating.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. ongoing monitoring; possibly more about how we will follow up

For more details, please see the full report which is on the CQC website at www.cqc.org.uk