All inspections: Valley View and The Lodge

People living in the home made positive comments about the support they received from staff at Valley View. One person said 'I am well looked after' and another told us 'I have lots of fun.'

We found that people received the care and support that they needed and individual needs were established before people started using the service.

We saw that staff supported people in a sensitive and engaging way and regular activities were arranged. One visitor told us, 'They always have lots to do.'

The home had systems in place to regularly check the quality of care and actions had been taken where issues had been identified. Residents and relatives were regularly consulted for their views about their care and treatment and were supported if they needed to make complaints.

We completed this inspection as a follow up to our findings at our previous inspection 24 May 2012. At our previous inspection we had found that bathrooms were used inappropriately as storage and a sluice room which contained hazardous chemicals did not have a lock on it in an area where vulnerable people could walk in. During this inspection we spoke with the manager and found that the areas of concern had been addressed.

One person using the service told us 'it's my home' and that the staff 'are lovely'.

Relatives of people who use the service told us 'I'm never worried when I leave' and 'the staff are always friendly'.

Other people told us 'we've been involved in reviews, and we know who we can talk to if we've any problems'.

Archived: Valley View and The Lodge

All Inspections

24 October 2013

During a routine inspection

30 November 2012

During an inspection looking at part of the service

24 May 2012

During a routine inspection