London Vision Clinic

Updated 13 September 2022

London Vision Clinic is operated by London Vision Clinic Partners Limited. The clinic was registered with CQC in 2016. It is a private clinic in London providing refractive eye and cataract surgery. The hospital primarily serves the communities of London and the surrounding areas and accepts patients more widely and from overseas.

The hospital has had a registered manager in post 2016. The clinic is registered to provide the following regulated activities:

• diagnostic and screening

• surgical procedures

• treatment of disease, disorder and injury

The clinic undertakes refractive eye surgery (laser) and cataract surgery on patients aged 18 and above. The clinic does not provide treatment and care for children and young people. All patients were self-referring, through enquiries via the website or by phone and are self-funded.

During the inspection, we examined all areas of the clinic, including consultation areas and operating rooms. We spoke with nine staff including; registered nurses, clinic co-ordinators, reception staff, medical staff, laser technician, and senior managers. We spoke with three patients. As part of our inspection, we also reviewed six sets of patient records.

We last inspected the service in December 2017. We carried out a comprehensive inspection but at the time we did not have the legal duty to rate them.

Updated 13 September 2022

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and there were short waiting times for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• We noted that while all staff had received safeguarding adults training it was only to level one. We would expect all nursing, technicians and clinical staff who had face to face contact with patients to be trained to at least level two for adults.

We rated this service as good because it was safe, effective, caring and responsive, and well led.

Updated 13 September 2022