Updated 7 March 2024
BGS Healthcare Ltd is a domiciliary care agency providing the regulated activity personal care. At the time of our assessment there were 90 people using the service. We undertook an announced on-site assessment on the 23 and 28 February 2024. 2 inspectors and expert by experience completed this assessment. People felt safe and staff were aware of their responsibilities to identify and report potential abuse. Staff received safeguarding training and were confident any concerns raised would be properly dealt with. Staff understood mental capacity and were able to apply their knowledge in practice. Staff worked with people to assess any risks they faced. There were detailed risk management plans, which gave staff clear guidance on what to do to support people safely. There were systems to minimise the risk of infection and clear focus had been given to improve the safe management of people’s medicines. There were enough staff to meet people’s needs, and people were supported by a consistent staff team. People were complimentary about the staff and positive relationships had been developed. Staff had been recruited safely with all pre-employment checks completed prior to them starting. People had a comprehensive care plan, which they helped devise and review. Their rights to choice, independence, dignity and respect were promoted. Staff were well supported by leaders, which enabled good person-centred care to be delivered. Leaders were involved in the service daily and had oversight of service provision. There were a range of governance systems and office staff were assigned different responsibilities. However, shortfalls in the quality of people’s daily records, had not been identified. Leaders told us training sessions would be arranged to address this. There were regular competency checks and spot checks of staff’s performance to ensure a good standard of care was being provided.