We carried out a review of the data available to us about GND Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about GND Support, you can give feedback on this service.
GND Support is a supported living service providing personal care to 2 people with mental health support needs at the time of the inspection . Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safely supported by staff and told us their needs were met. Staff were recruited safely and trained to support people with mental health support requirements. Risk assessments were in place to document any risk present in people’s lives.
Medicines were administered in a safe manner, and staff followed infection prevention and control principles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems and processes were in place to ensure that any mistakes were found and acted upon. Staff practice was monitored by the registered manager. Notifications were made to CQC when required. People felt the service was well run and were able to feedback to management as required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 6 January 2022).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for GND Support on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found.
Details of how to reduce risks to people's safety were not always included in people’s care plans. Care plans reflected people's individual preferences.
Quality assurance systems were not fully in place to ensure people were provided with a quality service.
People were very satisfied with the care that staff provided and with the management of the agency.
People said safe care was provided, protected people against abuse, neglect and discrimination.
Recruitment practices were in place to ensure only suitable staff worked at the service.
Enough staff were employed to meet people’s needs and timely calls were in place to provide personal care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff respected people’s privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.
The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to approach the registered manager to raise concerns or complaints. They and staff were very complimentary of the registered manager and said the registered manager always listened to their views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us in December 2016 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.