Archived: Wray Park Care Home

Updated 12 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 December 2020 and was announced.

Updated 12 January 2021

About the service

Wray Park Care Home is registered to provide personal care for up to 24 older people. This includes people who are living with dementia. The home is an adapted building with bedrooms on all three floors. The provider has two other nursing homes nearby, all three currently have a quality rating of Good. At the time of the inspection, 19 people were in residence but placement had already been offered to two other people who were about to move in.

People’s experience of using this service and what we found

People continued to receive a service that was safe. The staff team understood their role in safeguarding people- from harm. The management of any risks to people’s health and welfare ensured any issues were mitigated. Risks were assessed and plans put in place to keep people safe. The numbers of staff on duty for each shift ensured they could safely provide care and support to people. Pre-recruitment checks carried out by the registered manager ensured new staff were suitable to support vulnerable people. Medicines were well managed and people received their medicines as prescribed. People were protected by the homes infection control policy and procedures.

The service remained effective in meeting people’s needs. Staff received the training they needed to meet people’s care and support needs and were regularly supervised. The staff ensured people had access to the healthcare support they needed. This included their GP, district nurses, speech and language therapists (SALT) and other allied healthcare professionals. People were provided with a healthy, balanced diet that met their own individual preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The service was meeting the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards.

The service was caring and each person received person-centred care based upon their own specific needs. People were relaxed and comfortable in their home. People and families gave us positive feedback about the way they were looked after and used terms such as “Exceptional”, “Very kind and caring” and “Always welcoming when we visit”. The staff team had a good awareness of individuals' needs and treated people in a warm and respectful manner.

The service continued to be responsive to people’s health and social needs. People received person centred care and support. Their care plans were regularly reviewed and care delivery was adjusted to take account of changes in care needs and health status. Referrals were made to appropriate health and social care professionals in a timely manner. The service would pull out all the stops to be able to look after people who became very ill or were receiving palliative care. The service would work in partnership with family and healthcare professionals to achieve this.

People were able to participate in a range of activities either as a group activity or on an individual basis. The service had developed links with local schools, colleges and the church and had plans to develop these further. People and their families were encouraged to make their views known about all aspects of the service and were listened to, the service making changes where appropriate.

The service continued to be well led. The registered manager and the senior staff team provided good leadership for the staff team. There was a clear focus on continually seeking to improve the service people received. The registered manager was actively involved with other agencies, for example the Surrey Care Association therefore able to keep up with and implement, best practice.

The service had good quality assurance systems in place with regular audits being undertaken. These identified any action required to make improvements. This meant the quality of service people received was monitored on a regular basis and, where shortfalls were identified they were acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.