Brookholme Croft Ltd

Updated 5 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Brookholme Croft Ltd is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and we looked at both during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at the information we held about the service, which included any notifications that the provider is required to send us by law. We also reviewed the information the provider had sent to us in the provider information return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with six people living at the home, three relatives, and a visiting healthcare professional. We observed staff interactions with people. We spoke with the registered manager, nominated individual (responsible for supervising the management of the service on behalf of the provider), administrator, and two care workers. We looked at records relating to all aspects of the home including staffing, medicines, accidents and incidents, and quality assurance. We also looked at two people's care records.

Updated 5 February 2020

About the service

Brookholme Croft Ltd provides accommodation, nursing and personal care for up to 45 older people. This may include people living with dementia, physical disability or people who are receiving end of life care. At the time of our visit, there were 45 people accommodated at the home

People’s experience of using this service and what we found

People were happy living at the home and made many positive comments about the quality of the care provided. A person said, “It was the best thing I ever did coming here. It’s a lovely place to live.” Other people told us they felt safe and contented at the home.

The staff were well-trained, kind and caring. They were knowledgeable about the people they supported and took an interest in their lives. A care worker said, “We’re like an extended family here, we know all about the residents and they know all about us. We’re always talking to each other and the atmosphere is great.”

There were enough staff on duty to meet people’s needs. People said staff came quickly when they needed them. Staff were safely recruited to ensure they were suitable to work in a care setting. The focus of their training was on providing personalised care that ensured people had a say in how they were supported.

People made many positive comments about the meals. A person said, “The food is very good, I’ve never had a bad meal here.”

Staff worked closely with GPs, nurses and other healthcare professionals to ensure people’s healthcare needs were met. Some people’s health and mobility had improved since they came to the home.

The premises were purpose built, accessible and spacious with clear signage to help people find their way around. All areas were cleaned to a high standard. The home’s activity co-ordinator organised a programme of activities and trips out for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ran the home efficiently and got on well with people, relatives and staff. People told us she was kind and approachable. People, relatives and staff were involved in making decisions about the home and their views and suggestions were listened to and acted upon.

Rating at last inspection

The last rating for this service was Good (inspected 3 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.