At this inspection, we found that the provider had made improvements. References from previous employers and criminal records checks that were not available at the last inspection had been sought. The agency had systems in place to ensure that recruited staff were of good character.
We found that arrangements for obtaining consent were in place. Care plans contained detailed information and were updated to reflect changes in people's needs. The service had systems in place to ensure cooperation with other health and social care professionals. The provider had an effective complaints policy. However, procedures for obtaining appropriate criminal records checks and references were not robust, which meant that the provider was not routinely ensuring that staff employed were of good character prior to commencing their roles.
Staff demonstrated the knowledge and skills needed to protect people from abuse. Staff received appropriate training and support to enable them to deliver the care to people that they needed. The manager regularly monitored the quality of care provided.