Archived: Jabs Travel Clinic

Updated 14 October 2019

Jabs Travel Clinic provides independent travel advice and treatments. The service is provided by two nurse directors and one part-time nurse employed by the service. The GP medical director works remotely to provide medical support to the service. The service is a registered yellow fever centre.

Services are provided from;

Jabs Travel Clinic Limited, F10-F11 The Officers Mess, Coldstream Road, Caterham, Surrey, CR3 5QX

The clinic operates from two rooms within a serviced office building.

The service is open on a Tuesday, Thursday and Friday from 8.30am until 6.30pm. On a Monday it is open between 8.30am and 1.30pm. On a Saturday it is open between 10.00am and 4.00pm. The service is closed on a Wednesday and Sunday. The services are provided to both adults and children under the age of 18.

Jabs Travel Clinic is registered with CQC to provide the following regulated activities; Treatment of disease, disorder or injury.

How we inspected this service

Prior to this inspection we reviewed a range of information that we hold about the service, including information gathered by the provider from a pre-inspection information request. Whilst on the inspection we interviewed staff and reviewed key documents, policies and procedures in use by the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our inspection team was led by a CQC lead inspector. The team included a Practice Nurse Specialist Advisor and a CQC Inspection Manager.

Updated 14 October 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Jabs Travel Clinic on 16 August 2019 as part of our inspection programme.

Jabs Travel Clinic has been registered to provide travel advice, immunisations and health protection. The clinic is a registered yellow fever centre.

One of the nurse directors is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received 42 completed comment cards. Feedback from clients was consistently positive. We received comments that the staff were friendly, kind and knowledgeable. They commented that the service received was professional and efficient.

Our key findings were:

• The service had systems to manage and monitor risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The service ensured that care and treatment was delivered according to evidence- based research or guidelines.
• Staff maintained the necessary skills and competence for their role and to support the needs of patients.
• Staff involved treated patients with compassion, kindness, dignity and respect.
• Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Feedback from clients who used the service was consistently positive.
• The service was proactive in seeking patient feedback and identifying and solving concerns.
• The culture of the service encouraged candour, openness and honesty.

The areas where the provider should make improvements are:

• Review and improve fire safety procedures to include record of fire drills record and visitors.
• Strengthen recording of consent record at time of consultation.
• Continue to monitor and take action to mitigate the risk of legionella.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care