Archived: Riverside Residential Home

During this inspection we found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People experienced care, treatment and support that met their needs and protected their rights. Staff knew people living at Riverside very well and were able to interpret their non verbal and verbal communication in order to assess mood, behaviours and wellbeing.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. One person said, 'she's (staff) brilliant. She can't do no more. I've had a grand wash and enjoyed it.' Two relatives told us they felt staff looked after their family members well.

People were cared for in a clean, hygienic environment. We found the home was free from unpleasant odours and in the main furnishings and fittings were dust free.

There were enough qualified, skilled and experienced staff to meet people's needs.

We found that the provider and manager had a system in place to assess and monitor the quality of service that people received.

All of the relatives we spoke with were satisfied with the care and welfare provided to their relative. However, during the SOFI we saw two people being transferred to wheelchairs in an inappropriate and unsafe way, which may cause harm to the person and/or members of staff.

We found people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening and staff were appointed only after appropriate checks had taken place.

We found the manager had a system in place to assess and monitor the quality of service that people received.