Lostock Lodge Care Home

Updated 19 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 3 November 2020 announced.

Updated 19 November 2020

About the service

Lostock Lodge Care Home is a residential care home providing personal and nursing care to 57 people at the time of the inspection. The service is registered to support up to 66 people.

People’s experience of using this service and what we found

Improvements to the management of medicines and governance of the service found at the last inspection had been sustained.

People told us they felt safe and received their medicines on time. One person told us, “They are so diligent in making sure that I take my medicines at the right times." There were systems in place to safeguard people from abuse and risks to people’s health and safety had been assessed. There were enough numbers of appropriately trained staff on duty to meet people’s needs and people did not have to wait when they needed assistance. One person said, “They really look after us here and if I want a bath or a shower they try to help straightaway.”

People enjoyed the homemade meals, drinks and snacks available throughout the day. People’s needs, and preferences had been assessed and planned for. One person told us "The chef is very good here and knows exactly what I need in my special diet.” Staff supported people to access support from healthcare services when needed and ensured any advice they provided was followed. The environment had been fully adapted to meet people’s needs, there was level access throughout and people had a choice of where they spent their time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives gave us positive feedback about the quality of care and staff approach. One person commented, “One thing is certain, they are excellent at providing care. ”We observed many caring and people were treated with dignity and respect. A relative commented, “It is noticeable here that no one is forgotten about, all credit to the staff."

People’s needs, and preferences were kept under review. Staff had access to the information they needed to support people safely and effectively. People enjoyed the wide range of activities and trips on offer and staff spent time talking with people as much as possible. People were able to give their views on their care and felt listened to.

There were effective systems in place to monitor the safety and quality of service being provided. People, their relatives and staff had the opportunity to give their views on the service through quality assurance surveys. The results of which were used to bring about improvements. people and their relatives felt the service was managed well. one person told us "Without question this home is well led, just like a 5* hotel.".

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 5 April 2018).

Why we inspected

This was a planned inspection based on our previous rating.