- Homecare service
Carlton Court
Report from 12 August 2024 assessment
Contents
Ratings
Our view of the service
Carlton Court is a domiciliary care agency; at the time of our assessment, they were supporting 18 people with a regulated activity. The assessment took place on the 14 August till 16 August 2024. The assessment was completed to follow up on the last inspection to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and mitigated risks and care plans now guided safe practice. The registered manager now had systems in place to monitor the service and provide good oversight to monitor and improve outcomes for people.
People's experience of this service
People we spoke with were very happy with the care and support they received from the service. We had such comments as, “I have been very impressed with the level of care.” Another person said, “I could not be happier with the care, every one of the staff is very nice.”