The King William Care Home

Updated 17 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 24 February 2022 and was unannounced.

Updated 17 March 2022

About the service:

The King William Care Home is a residential care home providing personal and nursing care for 21 people at the time of the inspection, some of whom were living with dementia. The service can support up to 28 people in one adapted building with a lift to the first floor. There are several communal areas for people to use and an accessible outdoor space.

People’s experience of using this service and what we found:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People remained safe at the service and risks about their well-being were assessed, recorded and regularly reviewed. People told us that when they needed assistance, staff responded promptly. People were supported to take their medicines safely. Incidents and accidents were investigated, and actions taken to prevent reoccurrence. The premises were clean, and staff followed infection control procedures.

People’s needs had been assessed, plans developed, and they received care and support from staff who had the skills and knowledge to demonstrate a full understanding of their care needs. People were provided with a nutritious and varied diet and were complimentary about the food and the choices offered. Recruitment procedures for appointing staff were thorough. Staff were safely recruited and received the training and support needed to undertake their role.

Staff always treated people with kindness and respect and were passionate about providing a quality person centred service. People said they felt involved and supported in their care. There was a friendly and welcoming atmosphere for people using the service and people gave positive comments about the staff and care provided.

Staff were responsive to people’s individual needs and were seen to engage well. Activities and entertainment were organised on a regular basis which people said they enjoyed. People, visitors and staff views were listened to and action taken to improve the service for all.

The service was led by clear leadership who conducted quality assurance audits to monitor the running of the service. These systems were in place to continue to drive and improve the level of service. The registered manager was praised by people, their relatives and the staff for their positive and supportive approach. The management team and staff engaged well with other professionals to support the needs of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 16 July 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, enough improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The King William Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.