Archived: Aurora At The Gatehouse

We carried out an announced comprehensive inspection at Aurora At The Gatehouse on 15 November 2021.

This was the clinic’s first inspection since it registered with the CQC under the current provider in February 2017.

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected.
• Information from our ongoing monitoring of data about services.
• Information from the provider, patients, the public and other organisations.

How we carried out the inspection:

During the inspection, we visited all areas of the service. We spoke with three staff, the manager, nurse and receptionist. We also reviewed comment cards patients had filled in as part of the inspection. We reviewed five sets of patient records.

We have rated this service as Good overall.

We found that:

• The service had good systems to ensure patients received safe and effective care and treatment.
• There was an effective system to identify and safeguard people from abuse.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect. Patient feedback received through CQC comment cards supported this.
• Patients could access care and treatment within their preferred timescales.
• Leaders were visible and approachable. Staff expressed positive views on their working relationships with managers.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The provider should ensure the defibrillator has pads for use that are in date.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care